Refund policy
AURIX — Return & Refund Policy
At AURIX, we are committed to delivering premium products and a seamless customer experience. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
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Be in original condition, unused, and free from damage
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Be returned in its original packaging, including all accessories
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Include proof of purchase (order confirmation or receipt)
Items that do not meet these conditions may not be eligible for a refund.
How to Initiate a Return
To begin a return, please contact our support team at:
Include:
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Your order number
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A brief description of the issue (if applicable)
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Photos or video (for defective or damaged items)
Our team will review your request and provide return instructions.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
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Shipping costs are non-refundable, unless the item is faulty or incorrect
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Refund processing times may vary depending on your payment provider
Exchanges & Replacements
If your item is defective, damaged, or not functioning as intended, we will offer a replacement or exchange at no additional cost.
In some cases, we may request a return of the original item before issuing a replacement.
Change of Mind
We understand that preferences can change.
Returns for change-of-mind are accepted within the 30-day period; however:
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The customer is responsible for return shipping costs
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AURIX reserves the right to refuse returns that show signs of use or damage
Non-Returnable Items
The following items are not eligible for return:
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Items that have been used, altered, or damaged after delivery
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Items returned without original packaging or accessories
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Final sale or clearance items (if applicable)
Order Cancellations
Orders may be cancelled within 12 hours of purchase. After this period, your order may already be in processing or shipment and cannot be cancelled.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your payment provider
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Contact your bank (processing times may vary)
If you have completed these steps and still have not received your refund, please contact us at:
Contact
For any questions regarding returns or refunds, please contact:
AURIX Support Team
aurixonecontact@gmail.com
AURIX reserves the right to update or modify this policy at any time to reflect changes in our practices or for legal compliance.